Reach 100% to unlock your diploma
Capture evidence or complete Magic Routes across the city to progress in your Interactive Tourist Passport. Get a tote bag and your printed diploma by becoming a tourism ambassador of Playa del Carmen.
Welcome to the “Let's Playa” website, operated by the Government of the Municipality of Solidaridad, State of Quintana Roo, Mexico. By accessing or using this site in any way—including visiting or browsing—you agree to be bound by these Terms and Conditions, as amended from time to time. Please read these terms carefully as they contain important information about your legal rights, remedies, and obligations. If you do not agree, please do not access or use this website.
To improve your experience on “Let's Playa”, we collect and store your name and email address as provided by your Google account via simplified sign-in. These data help personalize content and optimize our information and notification services. Collection and use of this data strictly follow applicable personal data protection regulations. We may also collect other information—such as IP address, browser type, and browsing data—via tracking technologies to better understand site usage.
Collected information is used to personalize and enhance your user experience. With your consent, we may send communications related to the municipality and its activities, including newsletters, promotions, or other initiatives of interest, exclusively to your registered email. You may opt out at any time using the link included in each email. Keeping your personal data up to date is your responsibility; we are not liable for undelivered communications due to outdated or inaccurate addresses provided by you.
We recognize the importance and sensitivity of your personal information. We implement reasonable technical and administrative security measures to protect it from loss, misuse, unauthorized access, disclosure, alteration, and destruction, including encryption and access controls. However, you acknowledge that complete security cannot always be guaranteed, and we disclaim liability for any unauthorized access to information you provide. Information will not be shared with third parties without your explicit consent, except where required by law.
You have the right to access information we hold about you, correct inaccuracies, or request deletion of your personal data where permitted by law and subject to legally required retention. You may also object to processing for certain purposes or request restrictions. To exercise these rights, contact us via the channels provided on the site. All requests will be handled in accordance with applicable law.
All content and elements of this website—including, without limitation, text, graphics, logos, icons, images, audio clips, digital downloads, data compilations, and software—are owned by the Government of the Municipality of Solidaridad or its licensors and are protected by Mexican IP laws and applicable international treaties. Reproduction, distribution, public display, or performance in whole or in part is prohibited without prior written consent. All rights not expressly granted are reserved.
Use of the “Let's Playa” site is permitted only for lawful purposes. You agree not to use the site in any way that could damage the site or third parties, or interfere with its operation. Unauthorized attempts to access the site, user accounts, systems, or connected networks, as well as automated scraping, are prohibited. Non-compliance may result in legal action and applicable sanctions.
The Government of the Municipality of Solidaridad is not liable for direct, indirect, incidental, special, or consequential damages arising from the use or misuse of the “Let's Playa” website. This includes, without limitation, lost profits, business interruption, or loss of information, even if advised of the possibility of such damages. We do not warrant the accuracy, completeness, or availability of information or uninterrupted operation of the site. Services are provided “as is,” without any express or implied warranties.
The site may contain links to third-party sites provided solely for convenience. We do not control and are not responsible for the content, policies, or practices of such sites, and inclusion of links does not imply approval or endorsement. You access these sites at your own risk; we recommend reviewing their privacy policies before providing personal information.
We reserve the right to modify these Terms and Conditions at any time without prior notice. Changes take effect upon posting on “Let's Playa.” Please review these Terms periodically; continued use of the site constitutes acceptance of the changes. If you disagree, you must stop using the site immediately.
These Terms and any disputes related to the “Let's Playa” website are governed by the laws of the State of Quintana Roo, Mexico. You consent to the exclusive jurisdiction of the courts located in Quintana Roo and waive any objection to such jurisdiction or venue.
For questions, comments, or concerns about these Terms and Conditions or the practices of “Let's Playa,” please contact us using the information available on our website. We strive to respond promptly and appreciate suggestions to improve our services.
Capture evidence or complete Magic Routes across the city to progress in your Interactive Tourist Passport. Get a tote bag and your printed diploma by becoming a tourism ambassador of Playa del Carmen.