What do we do?
Free assistance, protection and tourist guidance.
Protection & safety
Support in emergencies, theft, fraud or assaults. Liaison with Tourist Police, Prosecutor’s Office and Civil Protection.
Lost & found
Search, register and channel to recover lost belongings.
Local guidance
Verified info on attractions, routes and events. Multilingual attention.
Transport & mobility
Guidance on ADO, taxis, BiciPlaya, vans and Tren Maya; safety recommendations.
How it works
4 steps to support you
1. Contact us 24/7
Call or visit a module. We register your case.
2. Assessment
We identify the proper authority (Police, Prosecutor, CP, consulate).
3. Follow-up
We guide you through the process and follow up.
4. Closure
We confirm service and collect your feedback.
Benefits
Better visitor experience and stronger local economy.
Personalized attention
Multilingual and solution-oriented.
Destination image
Promotes Playa as safe and attractive.
Data & indicators
Evidence-based decision making.
Service quality
Work with RETUR Q providers.
Head office and service modules
Head office and module at Parque Fundadores. Ongoing project to relocate and refurbish 3 additional modules to expand coverage.
Head office address
Av. Benito Juárez between Av. 15 and 20, Centro, Playa del Carmen, Q. Roo.
Office hours: Mon–Fri 9:00–17:00 · Sat 9:00–12:00
24/7 phone attention for emergencies.
https://maps.app.goo.gl/X5Vde1rsLkuuUxo87
Active modules
- Parque Fundadores (visitor information and support)
- Refurbishment and relocation of 3 modules in progress
14 tips for travelers in Playa
Safety, transport and local culture tips. Keep them on your phone.
Contact
We’re available for you
Hotlines
- CAPTA 24/7: (984) 116 0430
- CAPTA Office: (984) 877 3050 ext. 10117
- Tourist Police: (998) 877 6655
- Municipal Police: (998) 877 6655
- Emergency: 911
- Firefighters: (984) 873 0300
Social & campaigns
Discover our safety campaigns, social tourism and collaboration with Tren Maya.
- CAPTA en Instagram (reels)